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Kanechom is a Brazilian brand that offers healthy hair care products

Terms and Conditions

Kanchom's website,, can be accessed via the Internet and/or mobile application.

The content and services available on the Site are provided to you subject to the following terms and conditions, our Privacy Policy and other terms, conditions and policies that you may find through our Site regarding specific functionality, features, offers or customer service, all of which are part of or incorporated into these terms and conditions (generally, the “Terms”). and conditions”).

Your access to or use of the site constitutes an acknowledgment by you that you have read and understood these terms and conditions and agree to be fully and unconditionally bound by them.

Intellectual property

We grant you a personal, non-transferable, transferable, revocable authority to use the software we make available to you as part of the Website, for the sole purpose of enabling you to use and enjoy the benefits of our Services, as established by Kanchome and in the manner permitted by the Terms and Conditions.

Commercial use or use on behalf of third parties is prohibited, unless expressly permitted in writing in advance. Any breach of these Terms and Conditions shall result in the immediate termination of the license granted under this paragraph without notice to you, and without prejudice to any other rights.

All copyrights, trademarks, trade names, trade dress, designs and "features" of the Website and any other form of intellectual property, materials and other rights associated with the Website, including software, HTML and other code used in the Website, page titles, images or Text, illustrations, formats, logos, designs, icons, images, software, music tracks, downloads, or videos (collectively, the “Intellectual Property”), are — and remain at all times — the property and original title of Kanchome and/or are the property of their respective owner. It is also protected by Saudi Arabia and international trademark and copyright laws.

The Intellectual Property and all other material displayed on our Website may be accessed, viewed, downloaded and printed solely for personal, non-commercial use, as expressly authorized by Kanchome and/or its third party licensors.

but (1) provided that you do not modify or alter the intellectual property in any way,

and (ii) not provide or make available the intellectual property to any third party as a form of commerce. You will not acquire any copyright, trademark or other proprietary right whatsoever in connection with the intellectual property. No license, right or interest in any materials or software shall be assigned to you as a consequence of your use of this website or your access to, viewing, downloading or printing of the intellectual property.

You may not copy (except as set forth above), publish, broadcast, distribute, display, modify, create derivative works from, sell or engage in any sale or otherwise exploit any of the Intellectual Property Materials or from our Website, whether totally or partially. Intellectual property may only be used as a shopping resource. Any other use of intellectual property, including copying, modifying, distributing, broadcasting, republishing, displaying or performing it, is strictly prohibited.

Kanechom is the exclusive owner or licensee of the intellectual property (as applicable) and the exclusive licensee of the domain name

Kanchome may provide content owned by third parties (“Third Party Content”) or links to third party websites (“Third Party Websites”) as a service to those interested in this information. Kanchome does not monitor, endorse or have any control over any third party content or third party websites, and the inclusion of links to third party content or third party websites does not imply any association or relationship between Kanchome and related third parties.

Kanchome does not warrant or represent the accuracy or completeness of any third party content or any third party websites and does not endorse their accuracy or completeness. Kanchome is not responsible for updating or reviewing third-party content or third-party websites. YOUR USE OF THIRD PARTY CONTENT AND THIRD PARTY SITES IS AT YOUR OWN RISK. Third-Party Content, including comments from users of Third-Party Content received by Kanchum, does not necessarily reflect Kanchum's own views.

In light of the foregoing, Kanchome will not be liable for any reason whatsoever for Third Party Content and/or Third Party Sites, including but not limited to the provision of external sources, content, commercial advertisements, products, services or any other information or data Available on the website or from external sources.


Please review our Privacy Policy for details about our practices regarding personal information.

terms of sale

1. Eligibility

The purchase of Products through the Website is exclusively for parties who can legally enter into contracts on the Internet in accordance with the laws of the Kingdom of Saudi Arabia.

In order to make purchases on the Website, you must provide your personal data, including your real name and surname, valid mobile phone number, valid email address, payment details, valid billing address and other information requested as scheduled. You represent and warrant that the payment details you provide are valid, complete and correct, and you confirm that you are the person referred to in the billing information provided.

The Website is only available to persons who meet Kanchome's conditions of eligibility and electronic payment, those who hold a valid credit card issued by a bank acceptable to Kanchome, and those who have authorized us to charge their credit cards for the total price value of the Products they purchase, including any Taxes or delivery charges, if any. Products purchased are for personal use or as a gift only, and may not be resold or used for commercial purposes or for any other commercial gain. Kanchome reserves the right to place limits on multiple quantities of an item, which are shipped to one particular customer or address.

When you order a Product(s), you expressly authorize Kanchome to verify your credit card and to transfer, send or obtain your credit card information or credit reporting information (including any updated information) to or from third parties to authenticate and verify your identity your credit card and to obtain the initial authorization to use the card and/or authorize individual purchases, as we deem necessary. You agree that we may use the personal information you provide for the purpose of performing necessary anti-fraud checks, and that such personal information may be disclosed to a credit reference or anti-fraud agency, which may keep a record of that information.

Please refer to our Privacy Policy for information regarding how we use your data.

2. Order products

Products available on the Website, including any samples or gifts with purchases that Kanchome may offer to you, are for personal use or gifts only. You may not sell or resell any products you purchase or otherwise obtain from Kanchome.

There may be a slight difference in the design of the outer shape of the "package - carton" of the product received by the customer and the image of its display on the Kanchome website due to the release of a newer design for the package or the outer carton of the product by the manufacturer,

However, this does not mean that the content of the product is different, and Kanchum guarantees that, and it always seeks to update and renew product display images periodically.

Products offered for sale on the Website are subject to acceptance and availability. If, for any reason, after placing an order for a product(s), we are unable to supply a particular product, we will inform you as soon as possible and cancel your order in full.

All applications are subject to acceptance. We reserve the right to refuse or cancel an order for any reason, including inaccuracies or errors in product or pricing information, or because we cannot obtain authorization to charge the price, because there are delivery restrictions that apply to a particular piece, or because The part ordered does not meet our quality control standards and is being recalled, or because you do not meet the eligibility criteria set out in the Terms and Conditions or because of any other issue we discover.

Kanchum will keep a record of your transactions for a minimum of ten years and will keep that record for a reasonable period.

Once your order has been placed, you will receive an email with your order details. This email is not an acceptance of your request, but rather a confirmation that we have received your request.

One of our agents will contact you to confirm your order and in the event that our agent cannot reach you on the number you provided when registering, you will receive an email asking you to respond to confirm your order. Even in the absence of confirmation, the initial request will also be processed.

If the order is not cancelled, acceptance of your order will be complete when we complete it. \ At this point you will receive a second email to confirm that your application has been accepted and sent. Accordingly, the sales contract is concluded in the Kingdom of Saudi Arabia at the moment of approval, and the language of the contract will be Arabic. Neither the third party payment processor nor carrier we nominate has the authority to accept an order on behalf of Kanchome.

We may refuse to process a Transaction for any reason and may refuse to transmit to anyone at any time in our sole and absolute discretion. We will not be liable to you or any third party for any product, including any samples or gifts with purchases, that we withdraw from the Website, whether or not such product is sold, nor are we responsible for our deletion, testing, auditing or editing for any materials or content on the Website, for our refusal to process a transaction, or for invalidating or suspending any transaction after processing has begun.

We make every effort to ensure that all details on the Website are accurate, however from time to time we may discover an error in the pricing of Products. If we discover an error in the price of a product included in your order, we will inform you as soon as possible. We will not be obligated to accept or fulfill an order for a product that was advertised at an incorrect price, and we reserve the right to cancel such an order that has already been accepted or is on its way to you. In the event that you order a product with the wrong price, we will send you an email or call you to inform you that we have not accepted your order and/or that your order has been cancelled. If you have already paid for the product(s), we will refund the full amount as soon as we can. In the event that products are returned on their way to you, we will process the refund to you as soon as we receive the products.

By confirming your purchase at the end of order processing, you agree to accept and pay the full amount due for the product(s) as set out in your order, including any delivery charges applicable to such order.

3. Prices and Payment Policy

Prices include VAT applicable on the day of ordering. Any change in the applicable VAT rate will be automatically reflected in the price of the products offered by Kanchome for sale on its website.

value added tax

Prices are inclusive of VAT applicable on the day you place your order. Any change in the applicable VAT rate will be automatically reflected in the price of products sold by Kanchome via its website.

Tax number: 31010650820003

All forms of credit card payments are subject to data validation and authorization checks by the card issuer. If the credit card issuer refuses to authorize the payment, we will not be responsible for any delay or non-delivery. We will cancel your order and may contact you to choose an alternative method of payment.

The data on the credit card used for payment must match the exact credit card holder information that is registered with the card issuer. Payment will be approved and held when your order is placed and the amount will be debited from your account when Kanchome has finished sending your order. You also confirm that the credit card used is yours or that you have been specifically authorized by the credit card owner to use it.

No credit card data will be stored, sold to, displayed on or rented to any third parties except in connection with our online payment gateway service provider.

4- Delivery

Kanchum delivers products within the Kingdom of Saudi Arabia, and at our discretion, your order is expected to arrive within two (2) to seven (10) business days starting from the day your order is confirmed by email depending on your region.

Delivery charges, if any, will be added to the order price and will be shown in your local currency separately on the order form during the payment check and review process.

If no one is available to receive your order, you will have the option of arranging an alternate delivery date or obtaining additional information about receiving your order from the delivery company.. If you are unable to receive your order in the second delivery attempt, you may have to pay an additional delivery fee for any attempted delivery. other.

Orders are delivered from Saturday to Thursday, excluding Friday and public holidays.

5- Customs fees for international shipments

The total shown in the order is the amount of products. Any additional amounts collected by customs after shipment are not affiliated with Kanchome. You can view the Aramex shipping charges:


Customs: Stamping KD 1 + KD 2 customs clearance fee + IATA fee* + Customs declaration 5% of the total value of the shipment.

*IATA Fee: Depends on weight and source, and there is no value-added tax.


If the invoice value is AED 991.72 and above, it is subject to customs duties and VAT.

There is an applicable VAT between AED 100 and AED 999.

the two seas:

Above BHD 301.68 as the total invoice value, it will be 5% customs + 5% VAT.


To OMR 299.15 the value of shipments will be 5% on the total invoice value + OMR 3.47 customs clearance fees for each shipment. Tax does not apply.

In the event that the customs amounts were calculated on the shipment, Aramex should be contacted 920027447 for any inquiries or clarification.

6-Cancellation, returns and exchange policy

At Kanchum, our goal is to ensure that our customers are satisfied with their purchases from us.

For the sake of your safety, Kanchome does not allow the return or replacement of its products, with the exception of products that arrive to you only damaged


We understand that sometimes you may change your mind about a purchase. If you change your mind before receiving your order, simply contact our customer service at 0532673783 WhatsApp to cancel your order, and we will do our best to cancel it provided your order has not already been fulfilled.

If this happens, we will treat the cancellation as a return. In any case, you can always contact our customer service, they will be happy to assist you.

Offers and Discount Coupon:

You can take advantage of the Visa discount, the Apple Pay discount as an additional discount with the discount coupon, offers and discounted products.

Other discounts such as: discount coupon, Qitaf Al Tamayuz discount on offers and discounted products cannot be used.

wallet balance

- It is a sum of money for the customer that he can fully utilize in his purchases.

- In the event of the arrival of a damaged product or a shortage in the order products, the customer will be compensated with a sum of money in the wallet for the value of the damage caused after communicating with customer service.

- You can get credit through gifts, or credit from Kanchome offers.

- The balance of compensation and gifts is not specified for a specific period, while the balance of Kanchome offers is for a specific period according to the duration of the existing offer.

- Upon completion of the order by the customer, the entire amount in the wallet is deducted immediately with any order, and then the remaining amount is paid by the customer by one of the available payment methods (Visa, Apple Pay or cash on delivery).

Ticket system:

In order to satisfy the customer and strengthen the methods of communication in the right way, we launched the ticket system, which allows the customer to send a ticket through the request in the event that the customer wishes to communicate with the Kanchoem customer service team.

The customer can send a ticket by entering (My Orders > Order Page > I have a problem with my order > Choose the address > Description of the problem and attach a copy of the problem, if any).

Communication with the client is initiated within 24 hours.

The customer cannot send more than one ticket if there is an open ticket on the same request.

The customer must choose the correct address, write the details with an explanation of the reason for communication, and attach a photo if necessary, to make it easier for the customer service to solve the problem directly.

The customer will be notified in the event of an update from the Kanchome customer service team via application and email notifications.

The ticket is closed after the issue is resolved and the customer is alerted to its closure.

The ticket is automatically closed if there is no response from the customer within 72 hours.

miscellaneous provisions

We reserve the right to modify these terms and conditions at any time without notice to you. Any modifications to these terms and conditions will be effective once they are posted on our website. Your continued use of the Website (or any of our other websites) after such change constitutes your agreement to be bound by the revised Terms and Conditions. Please read and review the terms and conditions again and again. If you do not agree to any change in the terms and conditions, then you must immediately stop using the website.

These Terms and Conditions constitute the entire legal agreement between you and Kanchome, and govern your use of the Website and all services and products available on it, and completely supersede any prior agreements between you and Kanchome with respect to the same purpose.

You acknowledge and agree that the form and nature of the Services may change from time to time without prior notice to you, and Kanchome may stop providing the Services (or any features included in them) to you or users.

You understand and understand that Kanchome grants the operators of public search engines permission to use spiders to copy material from the Site for the sole purpose of creating publicly available search indicators that include the Material, and Kanchome reserves the right to revoke these exceptions, either generally or in specific cases.

You understand that you are solely responsible (and that Kanchome has no liability to you or any third party) for any breach of your obligations under the Terms and Conditions and for the consequences (including any loss or damage that Kanchome may suffer) of any such breach.

Kanchome's failure to exercise or enforce, or delay in exercising or enforcing, any legal right or remedy shall not be construed as a formal waiver of Kanchome's rights.

You and Kanchum are independent contractors, and these Terms and Conditions, including but not limited to the submission, transmission, broadcast or distribution of Your Content, whether in whole or in part, do not constitute a partnership, joint venture, business, franchise or agency relationship between you and Kanchum. Neither party will have the power to bind or impose obligations on the other party without the other party's prior written consent. Neither party is authorized to act as an agent or representative of the other party or on behalf of the other party in any capacity other than expressly set forth in the Terms and Conditions. Neither party (or any of its agents) may declare that it represents the other party or is authorized to act as its representative or consider itself as its representative, nor may any party impose any responsibility or obligation on the other party on its behalf or in its name, unless it is specifically provided for in these terms and conditions.

If any provision of these Terms and Conditions is held to be illegal or unenforceable, the other Terms and Conditions shall not be affected and shall remain in full force and effect.

These terms and conditions are available in both English and Arabic. In the event of any conflict between the English text and the Arabic text, the Arabic text shall prevail.

These terms and conditions are governed by the laws of the Kingdom of Saudi Arabia, and all disputes arising from the enforcement of these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the Kingdom of Saudi Arabia.

your rights

If you have any questions about the terms and conditions or any aspect of your order.

Please contact us via